FAQ (Frequently Asked Questions)

We offer a 30-day return policy. Items must be unused, with tags and in original packaging. You can request a return by logging into your account and following the instructions provided.

To initiate a return, log in to your account, select the order you wish to return, and follow the steps provided. If your return is approved, you will receive a return label and instructions on how to ship the item back.

We do not currently offer direct exchanges. The fastest way to get the desired item is to return the original item and place a new order.

Refunds are processed within 10 business days of your return being approved. Please note that it may take additional time for your bank or credit card company to process the refund.

Yes, we offer free worldwide delivery. Shipping costs are included in the price of your order.

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.

We offer delivery throughout Europe and many other international destinations. Please check the delivery section during checkout to see if we deliver to your address.

You can contact our customer service team via email at marielli@marielli.store . We are available 24/7 to help with any questions.

If your item is damaged or you receive the wrong item, please contact us immediately at marielli@marielli.store . We will help you resolve the issue.

Yes, we offer gift cards. Please note that gift cards are non-refundable.

Once an order has been placed, we cannot cancel it. Please check your order carefully before confirming your purchase.

Yes, we offer international shipping. You can find more details about shipping costs and delivery times during checkout.

Only one discount code can be used per order. Please choose the best one before completing your purchase.